Have a question? You may find an answer in our FAQs. But you can also contact us:
Send us an email - firstname.lastname@example.org or use the chat
FREE GLOBAL SHIPPING ON ALL ORDERS
Please refer to our Shipping guidelines for approximate shipping times
Accepts the following payment methods:
Visa, MasterCard, Amazon Pay, Apple Pay, Google Pay
You can return any item within 30 days of the delivery date, based on our Return Policy
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These are approximate conversion tables to help you find your size. If you have any questions on sizing, hit us up!
SHOE SIZES and Measurements (note: sizes are Men's)
US / Canadian sizes
UK / AUS / NZ sizes
RING SIZES and Measurement
US / CAN sizes
UK / AUS
We offer FREE SHIPPING on all items!
Note: UK customers may occasionally incur a UK customs charge for import tax and handling, however, this is unlikely. If this occurs please contact us at email@example.com and we will reimburse you for all costs
Shipping & Delivery times
Shipping time varies by location. These are our estimates:
*Approximate Shipping Time
United States & Canada
Australia, New Zealand
Central & South America, Africa
*All shipping times exclude clearance/customs delays
Please note: the above shipping times are under normal circumstances. Please allow for possible delays due to COVID-19 effects and during peak times of the year (eg Christmas).
If you're not sure, just email us at firstname.lastname@example.org. We're happy to help.
We ship to most countries. If you're unsure, please email us at email@example.com
Tracking your package
You can check on the status of your order at any time by entering your tracking number on the Tracking page (you can find it from the main menu). Otherwise, you can contact us by chat or email the customer support desk at firstname.lastname@example.org
Orders for 2+ items
Since we have a large assortment of products not stocked in house, when you order multiple items at a time, sometimes they are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way
Lost or missing packages
MAAD styles is not liable if the incorrect address is placed during the checkout process. Please make sure that your shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge
Customs and Taxes
MAAD styles are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may be charged custom fees when they arrive in your country
All sales taxes are to be paid by the customer for all purchases made on the MAAD styles online store, Facbeook and Instagram shops
RETURNS & EXCHANGES
Basic Refund Policy
There are 2 types of items MAAD styles sells, and they have slightly different Refund Policies:
Retail Items: These have a full 30-day refund guarantee. If the item is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund
Fashion Items: These have a full 30-day refund guarantee. If the item is defective, we will replace it at no cost to you. You CANNOT return fashion items unless they are defective. For size exchanges please read below
For all applicable returns, please send to:
ATTENTION: RETURN MAAD styles 7 Spring Court, 188 Hermon Hill, E18, 1QL, London, UK
Exchanging fashion items for a different size
If your fashion item doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying them on). Send your unworn and unwashed items to:
ATTENTION: EXCHANGES - SIZE MAAD styles 7 Spring Court, 188 Hermon Hill, E18, 1QL, London, UK
Make sure to include details on the correct size needed sent back
You have 30 days to exchange your item
Please Note: Customer pays return shipping on exchanges. You can ship back to us any way you like. If you have a question about your return, contact us at email@example.com
Receiving the wrong fashion item or a defective fashion item
If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up
We will take care of you and cover all costs of getting you the right fashion item. We will send you a new fashion item and pay for your shipping to send that one back to us. We are human and do make mistakes, but we'll make sure to correct the issue ASAP!
Drop Us A Line
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Thanks for contacting us. We'll get back to you as soon as possible.